FAQs

Welcome to the FAQ page of 3LB Customs! We understand that you may have some questions, so we've compiled a list of our most frequently asked questions and provided answers below. Take a look, and if you don't find the answer you're looking for, feel free to reach out for further assistance.

  1. How can I place an order?

    • Placing an order is easy! Simply browse our online store, select the items you love, choose the size and customization options (if applicable), and click "Add to Cart." Proceed to checkout, provide your shipping and payment details, and confirm your order. Voila! Your order will be on its way to you.

  2. Do you offer custom designs?

    • Absolutely! We specialize in custom apparel and offer the option to personalize select items. Look for the "Customize" button on eligible product pages, and follow the prompts to create your unique design. Our team will bring your vision to life with precision and care.

  3. What payment methods do you accept?

    • We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Choose the option that suits you best during the checkout process.

  4. How long does shipping take?

    • We strive to ship orders within 7-10 business days. Delivery times may vary depending on your location. Once your order is shipped, you will receive a confirmation email with tracking information to help you keep an eye on your package's progress.

  5. What is your return policy?

    • We want you to be completely satisfied with your purchase. For most items, we offer a 30-day return policy. Please note that custom items, sale items, and gift cards are not eligible for returns. For detailed information on our return policy and how to initiate a return, please refer to our Returns & Refunds page.

  6. Can I track my order?

    • Yes, you can! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

  7. Do you offer international shipping?

    • Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and hope to expand our shipping options in the future.

  8. How can I contact customer support?

    • We're here to assist you! If you have any questions, concerns, or need assistance, you can reach our customer support team by emailing 3lbcustoms@gmail.com or by filling out the contact form on our website. We'll be happy to help you.

If you have any additional questions, don't hesitate to reach out to our customer support team. We're here to provide you with a delightful shopping experience at 3LB Customs!